Techs for Success
By John-Martin Meyer
(Originally Published in Operations Insight)

Getting Engaged
By Dave Newton
(Originally Published in Premium Performance)

Dealers Tokes:  Going for your own or not…
By Simon Burden
(Originally Published in Table Talk)

Billion Dollar Empathy: Branson Style
By John Yeomanson
(Originally Published in Table Talk)

Offering Advantage Video Poker Advantageously
By Bob Dancer
(Originally Published in Global Gaming Business)

Player Club Myths that Can Cost You Money
By Jeffrey Compton
(Originally Published in Global Gaming Business)

Bidding for a Privilege
By Ken Adams
(Originally Published in The Adams Analysis)

What Players Want: Feeling Welcome
By Norma Foote
(Originally Published in Midwest Gaming and Travel)